Refund and Returns Policy
OverviewGoods can be returned within 14 days of delivery should it be unsatisfactory. The flooring must be returned undamaged, in its original condition and packaging. You are responsible for the cost of returning the item (unless the item was received in a damaged condition).
Once we have received the item and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price, minus our delivery costs.
Please note, whilst every effort is made to reproduce the appearance of each product accurately – we cannot accept any responsibility for any colour misrepresentations. Different colour display settings on computer monitors can influence the appearance of colours in our images.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. please contact send us at [email protected]
To return your product, you should contact us at [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.